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Sierra Incident Manager (SIM) was designed with you in mind. SIM offers an intuitive interface, eliminating the typical lengthy training that is required to support and use software packages. SIM allows quick and efficient entry of incident/trouble tickets for virtually any line of business, allowing you to focus on your job, instead of navigating through a complex software package that doesn’t truly capture the information that is required to meet current, historical, and future incident needs.

Sierra Incident Manager (SIM) was designed for any business that requires any or all of the following:
  • Internal Knowledge Archives
  • Time and Materials Billing
  • Accounting and Purchasing Functions
  • Scheduled Work Order/Incident/Trouble Tickets
  • Customer or Internal Facing Reporting

Intuitive Interface

SIM’s clean interface and simple navigation makes getting started with and continuing to use SIM quick and easy.

Increase Billable Hours

Tracking time in SIM allows you to present your client with a detailed timesheet. You can also use SIM to gauge where time is being well spent or wasted, encouraging productivity.

More Accurate Quotes

SIM encourages forecasting costs more accurately by allowing you to see how much time tasks have required in the past.


You can quickly access SIM from any device with internet access.

Improved Project Management

Improve project management through access to a detailed account of how time is being spent and estimated versus actual time to quickly gauge if a project is on track.

Secure Data

SIM offers a full cloud solution leveraging Sierra’s internal redundant network operations located at Sierra Data Centers. Therefore, all of your important SIM data is stored at a safe, remote location.


SIM is a customizable solution adaptable for various industries. Commonly used in the IT industry, it is also beneficial for other applications.

Sierra offers flexible packages to accommodate organizations of any size from 15 licensed users to supporting well over 100,000 users with a very small monthly reoccurring charge for as little as 100.00 USD.

You can access your SIM account from any device with an internet connection by logging in at SIM does not require any modifications to individual work-stations; all you need is a Web browser.

If you’re interested in learning more about how SIM can improve your business and streamline daily internal tasks, contact the Sierra w/o Wires, Inc. Sales Team by calling 412.722.0707 or e-mailing

All data entered in to SIM is stored in a safe, remote location through Sierra’s internal redundant network operations located at Sierra Data Centers.